Operational IT for Freight Forwarders

Your freight operation is real. Your infrastructure isn't.

Most freight forwarders run real operations on scattered tools, personal WhatsApp threads, and spreadsheets held together by memory. ShipLn builds the operational infrastructure that makes your business visible, structured, and connected.

30 minutes. No pitch. Just a clear picture of what's missing.

We Work With Shipping-lines Across World

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The Problem

You're running a real business on infrastructure that doesn't exist.

Most freight forwarders have real clients, real shipments, and real revenue — but no system underneath holding it together.

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No Online Presence

Your company doesn't appear when potential clients search. No website, no Google listing, no digital footprint. You exist by word of mouth only.

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WhatsApp Is Your CRM

Client history lives in chat threads. Pricing lives in someone's memory. When that person leaves, so does everything they knew.

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Spreadsheets Run Everything

Rate cards, job tracking, invoicing — all in spreadsheets that no one else can understand. One wrong edit breaks the entire workflow.

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Nothing Is Connected

Sales doesn't see operations. Operations doesn't see finance. Every department has its own version of the truth. No single source of data.

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Growth Hits a Ceiling

You can't scale what isn't structured. Every new client means more manual work, more errors, and more stress on the same people doing everything by hand.

The Solution

We build the infrastructure layer your operation is missing.

Not software you subscribe to. Infrastructure we build for you — configured to how your business actually works.

public

Visible

We make your company findable. Website, Google presence, professional email, and a digital identity that matches the quality of your actual service.

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Structured

We replace the scattered tools with a real system. CRM, job tracking, document management — connected and designed for freight operations.

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Connected

We connect your departments, your data, and your workflows. One system, one truth, one view of every client and every shipment.

Service Layers

Three layers. You start where you are.

Each layer builds on the one before. Start with what you need now, upgrade when you're ready.

Layer 1

The Visible Operator

$800–$1,500

One-time · 10–14 days

  • check Professional website with SEO
  • check Google Business Profile setup
  • check Professional email configuration
  • check Brand identity standardization
  • check Training session + 14-day support

For: Forwarders with no digital presence who need to be findable and credible online.

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Layer 2

The Structured Operator

$2,000–$3,500

One-time · 18–25 days

  • check CRM with client management
  • check Job tracking dashboard
  • check Document management system
  • check Rate card management
  • check Internal communication hub
  • check Training + 14-day support

For: Forwarders who have clients but manage everything manually across disconnected tools.

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Layer 3

The Connected Operator

$500–$800/mo

Retainer · Ongoing

  • check System integration & automation
  • check Custom reporting dashboards
  • check Ongoing maintenance & updates
  • check Priority support channel
  • check Quarterly optimization reviews

For: Forwarders with structured systems who need everything connected and continuously optimized.

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Proof

Numbers from real freight forwarding operations.

6

Forwarders Onboarded

Across Indonesia and Southeast Asia in the first operating year.

48h→4h

Quote Response Time

Average client response time reduced from 48 hours to under 4 hours.

12

Days Average Delivery

From audit to fully operational system handover. Fixed scope, no overruns.

0

Recurring Lock-In

You own everything we build. No subscriptions unless you choose Layer 3.

Process

Four steps. No ambiguity.

01

Audit

We map your current operation — tools, workflows, gaps, and pain points. You get a written report showing exactly what's broken and what to fix first.

02

Scope

Based on the audit, we define exactly what gets built, how much it costs, and when it's delivered. Fixed price. Fixed timeline. No surprises.

03

Build

We build your system using your real data. Not templates — configured infrastructure that matches your actual operation and workflows.

04

Handover

Training, documentation, and full ownership transfer. Your team runs it from day one. We stay available for 14 days post-launch.

Insights

Two streams. One for us, one for the industry.

What They Say

From freight forwarders who made the switch.

"

We had no website, no CRM, nothing. ShipLn built our entire digital presence in 12 days. Clients now find us on Google and we look like we've been doing this for years.

Andi Wijaya

Director, PT Maju Logistics — Surabaya

"

Before ShipLn, our rate cards were in three different spreadsheets and nobody agreed on the numbers. Now everything is in one place and our quote time dropped from two days to four hours.

Siti Rahmawati

Operations Manager, Indo Freight Solutions — Jakarta

"

I was skeptical about the fixed price. But they delivered exactly what they said, when they said. No scope creep, no hidden fees. We own the whole system now.

Budi Santoso

Owner, Santoso Shipping — Semarang

"

The audit alone was worth it. They showed us things about our own operation we hadn't seen. The system they built afterwards actually fixed those problems.

Diana Kusuma

Managing Director, Pacific Cargo Link — Makassar

"

We went from Layer 1 to Layer 3 in six months. Each step made the business more manageable. My team actually knows what's happening now instead of guessing. The connected system changed how we operate — we're faster, more accurate, and our clients notice the difference.

Rizky Pratama

CEO, AsiaLink Cargo Indonesia — Jakarta

Start Here

Your operation deserves infrastructure. Let's build it.

Book a free 30-minute audit. We'll map your current operation, identify the gaps, and show you exactly what needs to change — no pitch, no obligation, just clarity.

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30 minutes. No pitch. Just a clear picture of what's missing.